Delivery Information
Shipping
& Delivery Policy
At KATHA
STUDIO, we are committed to providing exceptional customer service and
ensuring that your orders are delivered safely and on time. Our products are
shipped with care, using trusted and reliable courier partners across the
globe.
Shipping
within India
- Free shipping on all domestic orders.
- Orders are typically delivered
within 7 to 8 working days across India.
- All deliveries will be made to
the shipping address provided at checkout.
Please ensure the details are correct, as we may not be able to make changes after the order is placed.
Address
Modifications
If you need
to make changes to your shipping details, please contact us within 2 hours
of placing your order at
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Return
& Exchange Policy
At KATHA
STUDIO, we take immense pride in the quality and craftsmanship of
our products. To maintain the integrity and hygiene standards of our
handcrafted clothing, we do not accept returns or exchanges.
This policy
applies to all purchases made via our online store, in-person, or
through authorized retailers.
Cancellations
Please note:
- Once an order is placed, it
cannot be cancelled or modified.
- We encourage customers to review
their orders carefully before finalizing the purchase.
Refund
Policy
Refunds are
issued only under the following conditions:
- If we are unable to fulfil
your order, or
- If a defective or damaged
item was delivered and cannot be replaced.
To request a
refund for an eligible issue, please reach out to our support team with photos
and order details at
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Shipping
Costs & Responsibility
- All shipping charges are non-refundable.
- In rare cases where a return is
authorized (such as defective or damaged items), the customer is
responsible for the return shipping cost.
If you have
any questions or concerns about your order, delivery, or product quality,
please don’t hesitate to contact our Customer Service Team:
katha.official20@gmail.com